July 25, 2022
With the long-term future of the aftermarket threatened, new offerings such as mobile services are here to stay. During the pandemic, as the auto industry has continued as an essential service, the world around us has changed drastically. E-commerce sales increased by more than 40% in 2021.
One study found that roughly a quarter of respondents mentioned convenience as the decisive factor in choosing to do business. That shift in consumers’ demands goes beyond convenience. How consumers shop, what they buy, and how they live are all impacting the post-market sector.
In a consumer landscape where convenience is king, the brick-and-mortar car dealerships and other automotive services as we know it may be facing extinction. With mobile offerings upending the industry, the hesitation among store owners is understandable. But the fact is, we have to innovate to move our industry forward.
As well as extending services to existing customers, mobile offerings bring new markets to established brick-and-mortar stores. With the mobile customer service tools and the customer partnerships that UcarMobile provides, the transition to mobile offerings can be seamless.
UcarMobile not only provides digital customer service tools that integrate into your existing back-office software, we also provide a “mobile business in a box” solution that provides you a checklist of what you need to open a mobile division, including questions to ask your insurance provider, what type of service vehicle you need, how to transition your existing technicians or hire new technicians.
To learn more about how UcarMobile can help brick-and-mortar service operators extend into mobile offerings, contact us.